Frequently asked questions

Frequently asked questions

Everything you need to know before contacting us.

Quotes & Pricing

Questions about the quote

How do I get a quote?

Contact us by phone at +32 477 77 22 42, by email at [email protected], or via the online form. We arrange a visit to your home. The quote is completely free and without obligation.

Is the quote really free?

Yes, absolutely. The on-site visit and the quote are entirely free, with no conditions.

Are there travel costs?

For most projects within a reasonable radius, travel is included. For projects further away, any costs will be clearly specified in the quote.

Can the quote price change?

Unless you modify the project, we always honour the price agreed in the accepted quote. No nasty surprises.
Timescales & Organisation

Timescales and planning

What timescales should I expect?

It depends on the nature of the project. A simple repair can be scheduled within a few days. A custom kitchen requires 4 to 8 weeks (manufacturing + installation). We always provide you with a precise schedule.

Do you work weekends?

By appointment, we can arrange to suit your schedule. Contact us to discuss availability.

What happens if I need to change my project along the way?

We discuss it together. If the change is minor, it is often absorbed. If it impacts cost or timescales, we inform you immediately.
Coverage & Travel

Coverage area

Do you work throughout Belgium?

Yes. Fildubois travels through all 10 Belgian provinces — Brussels, Wallonia and Flanders. Tell us your location when making contact.

Do you work for businesses and shops too?

Absolutely. We work for both private individuals and professionals: shops, offices, restaurants, hotels...
Insurance & Emergencies

Repairs and insurance

Are your repairs insurance-approved?

Yes. Our interventions are recognised by Belgian insurance companies for claims. We draw up quotes in the required format and can correspond directly with your insurer.

Do you respond to emergencies?

Yes, depending on availability. Report the emergency by phone at +32 477 77 22 42 or via WhatsApp for a quick response.

What types of damage do you handle?

Break-ins (doors, windows), storm damage (roof, shutters, frames), water damage (flooring, doors) and all woodwork damage.
Materials & Manufacturing

Quality and manufacturing

Do you only use solid wood?

We use the best material for each use: solid wood, quality plywood, lacquered MDF, or composite materials depending on needs and your budget.

Can I choose the wood species?

Yes, we guide you in the choice: oak, beech, walnut, pine, cherry... according to your tastes and the desired style.

Do you offer a guarantee on your work?

Yes, our work is covered by the legal guarantee. We intervene at no cost if a problem is related to our execution or materials.

Your project deserves the best craftsman

Free quote, we come to you, throughout Belgium.

Request a free quote +32 477 77 22 42
Free quote

Let's talk about your project

Free quote, no obligation. We come to you throughout Belgium.

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